"We have been working with NWBT to provide bespoke communications training to our team leaders and QA colleagues. Catherine and her colleagues from NWBT collaborate with us every step of the way to ensure we get exactly what we need, fitted around our production schedules. Our team leaders were so impressed with the level of training they received that they requested we have Catherine back to enhance the work she has already done. One of our team leaders said: "I now have the confidence to approach colleagues using the right phrasing for the situation to get the solution for us both. Catherine was great at giving us different exercises to focus on as a group and work together to get us thinking about how people react to what you say, how, when and where you say it, that you need to have those difficult conversations and not let them build up. North West Business Training made this training process easy and professional and was a success for us, giving us feedback every step of the way so we knew which direction to take next in our colleagues' continuous development.""